Accessibility Statement for https://www.pansa.pl

The Polish Air Navigation Services Agency is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies. This accessibility statement applies to the website: https://www.pansa.pl.

• Website publication date: 2020-04
• Date of last major update: 27 March 2025

Legal compliance status

This website is partially compliant with the Act on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies, due to the non-compliances and exemptions listed below. Ensuring full accessibility would place a disproportionate burden on the public body in the following cases:

• Some attachments are published as scanned PDF documents and are not digitally accessible.
• Certain content includes graphics containing text, as this format was necessary to communicate the subject matter effectively.
• Some videos published on the website may lack subtitles or other required accessibility features, either because they were uploaded before the Digital Accessibility Act came into effect or because they originate from external sources.
• A number of images do not include alternative text. These are promotional in nature and not used for the execution of ongoing tasks.

We are committed to ensuring that every internet user can access the content and features available on our website, and we strive to comply with the international Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We acknowledge that accessibility is an ongoing process that we continue to improve daily.

The website supports standard keyboard shortcuts.

Exemptions

• Some videos were published before the Digital Accessibility Act came into effect.

Preparation of This Accessibility Statement

• Statement created on: 21 September 2020
• Last reviewed and updated on: 27 March 2025

This statement was prepared based on a self-assessment.

Feedback and contact details

• The designated contact person for feedback and requests regarding accessibility is: Marcin Hadaj
• E-mail: marcin.hadaj@pansa.pl
• Phone: (+48) 22 574 50 50

Every person has the right to:

• submit comments regarding the digital accessibility of the website or its elements,
• request the digital accessibility of the website or its elements,
• request access to inaccessible information in an alternative format.

Each request must include:

• the requester’s contact information,
• an indication of the website or its element to which the request pertains,
• an indication of a convenient form in which the information can be made available, if the request is for the information not to be made available in an alternative format.

Requests shall be addressed promptly, no later than within 7 days. If it is not possible to meet this deadline, accessibility or an alternative form of access shall be provided within 2 months of the request date. If the public body refuses to fulfil the demand for accessibility or an alternative way to access the information, the requester may file a complaint about the digital accessibility of a website, mobile application or a feature thereof.

Complaints may also be submitted to the Commissioner For Human Rights.

Physical accessibility

Access to the PANSA headquarters at ul. Wieżowa 8 in Warsaw, is possible:

• via Aleja Krakowska, Na Skraju, Paluch and Wieżowa Streets. Please note: access from the S2 expressway is only available via Aleja Krakowska.
• by ZTM city bus line 124 from the P+R Aleja Krakowska (the “Okęcie loop”).

The final stop is next to the animal shelter, at the intersection of Paluch and Wieżowa Streets.
Please note: this is a request stop – http://ztm.waw.pl

The PANSA headquarters at ul. Wieżowa 8 in Warsaw. It can be reached by bus 124 (stop: Schronisko dla zwierząt, approx. 600 metres from the entrance gate) or by private transport. Parking spaces designated for persons with disabilities are available at the entrance.

Access is restricted and permitted only upon presentation of a pass or after prior notification of the visit. Passes are issued by the relevant organisational units of the Agency. PANSA permits entry with a guide dog.

The PANSA headquarters consist of buildings adapted to the needs of persons with disabilities, with designated parking and essential facilities within the Agency’s premises. Main entrances are equipped with ramps and gates suitable for wheelchair access. Lifts and accessible toilets are also available within the buildings.

Additional information

Accessibility features on www.pansa.pl

The website is fully operable using only a keyboard. Pages are based on a structure of headings that enables quick navigation Filters, calendars, forms and other functionalities are designed according to standards and are accessible via keyboard. Users who do not use a mouse can navigate without difficulty.

Additional features supporting users with disabilities include:

• text-to-speech functionality for selected content,
• high contrast mode,
• greyscale mode,
• legible font version,
• adjustable text size,
• visible keyboard focus,
• link highlighting.

Ensuring Digital Accessibility

Contact person for digital accessibility and for requesting digital accessibility:
Marcin Hadaj, e-mail: marcin.hadaj@pansa.pl, phone: (+48) 22 574 50 50

In accordance with Article 18(1) of the Act of 4 April 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies (Journal of Laws Of 2019, item 848) anyone has the right to request a public sector body to ensure digital accessibility of a specific website, mobile application or their elements, or to provide the information by an alternative means.

Such a request should include:

1. contact details of the requester,
2. indication of the website, application or element concerned,
3. preferred method of contact,
4. suggested alternative access method, if applicable.

A public sector body must fulfil the accessibility request for a website, mobile application or an element of a website without undue delay, and no later than 7 days from the date of submission. If accessibility cannot be provided within this timeframe, the body must inform the requester of the reasons and indicate a new deadline, not exceeding 2 months from the date of the request.

A public sector body may refuse to provide digital accessibility if doing so would compromise the integrity or reliability of the information. If accessibility cannot be provided by the public sector body, it must notify the requester of any reasons thereof and indicate an alternative means of access.

In the event of refusal to ensure digital accessibility provided for in the request, or to ensure an alternative access method, the requester has the right to lodge a complaint with the public sector body. Such complaints will be handled in accordance with the Act of 14 June 1960 – Code of Administrative Procedure (Journal of Laws of 2021, item 735).

Ensuring Physical as well as Information and Communication Accessibility

Contact person for accessibility and for requesting accessibility: Małgorzata Wasiak, e-mail: malgorzata.wasiak@pansa.pl, phone: (+48) 22 574 67 22

Anyone may notify a public sector body of a lack of physical or information and communication accessibility, without needing to demonstrate a legal or factual interest.

Pursuant to Article 30(1) of the Act of 19 July 2019 on Ensuring Accessibility to Persons with Special Needs (Journal Of Laws of 2020, item 1062), a person with special needs or their legal representative, after demonstrating a factual interest, may submit a request for physical of information and communication, hereinafter referred to as “request for accessibility” (model – Attachment No. 1).

The request for accessibility should include:

1. contact details of the requester,
2. a description of the barrier hindering physical or information and communication accessibility or rendering it impossible,
3. a preferred method of contact with the requester,
4. the preferred means of ensuring accessibility, if applicable.

The public sector body shall respond to the request without undue delay, and no later than 14 days from the date of submission. If it is not possible to meet this deadline, the body shall inform the requester of the reasons and provide a new deadline, not exceeding 2 months from the original date of the request for accessibility.

If accessibility cannot be ensured in the scope provided for in the request or it would pose significant difficulties, the public sector body shall immediately inform the requester thereof and provide an alternative means of access.

Requests for physical or information and communication accessibility may be submitted:

• By post to: Polish Air Navigation Services Agency, ul. Wieżowa 8
  02-147 Warszawa, with a note reading: „ACCESSIBILITY”
• by e-mail to: malgorzata.wasiak@pansa.pl

If accessibility is not ensured, the requester has the right to lodge a complaint about the lack of accessibility. The complaint shall be lodged with the President of the Board of PFRON, within 30 days, in accordance with the provisions of Article 32 of the Act on Ensuring Accessibility to Persons with Special Needs.